Phone Service Update

As part of Champion Broadband’s commitment to providing reliable, high-quality service, we are making improvements to our phone service network. Two updates are scheduled, the first on June 23 and the second in August (date to be determined). For maximum security, you will be required to reset your password during each update. We apologize for the inconvenience but this is necessary to maintain optimal security of your phone system.

The system updates will require you to reset your voicemail and select a new passcode. Details and instructions are provided below.

Voicemail and passcode set-up:

Dial [*98] from your phone.
When prompted, enter your temporary passcode [0000] followed by the [#].
You will hear a message stating that the passcode has expired, and prompting you to enter a permanent passcode followed by the [#]. Next, you will receive a validation prompt asking you to re-enter your code and press [#].
Follow the rest of the prompts to record your name and greetings.

To access voicemail in the future:

From Home/Business: Dial [*98] from your phone. When prompted, enter your passcode followed by [#].
Remotely: Dial your phone number and wait for your voicemail message to answer. At the point you hear the message, press [*], when prompted enter your passcode followed by the [#].

Additional update information including key dates, and new feature guide will soon be posted at www.championbroadband.com/mychampion. Please check back for additional details over the next several weeks.